About Birches Health:

Online gambling has taken over the US. Over 200 million Americans now regularly bet on sports and the rates of gambling addiction have skyrocketed since online gambling’s legalization. As widespread gambling creates record levels of addiction, debt, and bankruptcy, millions of problem gamblers still cannot access specialized, comprehensive care that they desperately need.

At Birches Health, we’re beating the online gambling epidemic with virtual therapy for gambling addiction from specialized clinicians. Our care is covered by insurance and state funding to ensure access to treatment for problem gamblers. We work with patients throughout their gambling addiction journey to improve clinical outcomes and reduce healthcare costs.

Our mission is to build the medical and technological infrastructure for behavioral addiction in the US to make sure millions of patients receive the highest quality clinical outcomes and path to recovery they deserve. We’re backed by leading healthcare and gaming investors including General Catalyst, AlleyCorp, Will Ventures, Defy, Haystack, Operator Partners, and C-suite angels at private and public companies.

Join us to bring addiction care into the present day.

About the Role

As Provider Growth Manager, you will own the growth of our provider network, composed of therapists, addiction counselors and peers. Our providers deliver digital addiction treatment to our patients every day, across all 50 states. This is a hybrid player-coach role: you'll personally run point on our highest-priority provider pipeline while also building the playbook, tools, and coaching structure that a growing recruiting team will run on.

You'll be one of the first people a prospective provider interacts with when considering Birches, and you'll also be responsible for making sure every future recruiter on the team can deliver that same experience at scale. You'll report to the VP of Operations and partner closely with the Provider Support, Clinical, Marketing, Network, Strategy, and Product teams.

This role is ideal for someone who has run a high-volume recruiting or sales/BD pipeline personally and is ready to start building and coaching a team around themselves, without giving up the parts of the job that require being in the details with candidates.

What You’ll Own

Own the pipeline

• Serve as a dedicated point of contact for high-priority provider applicants, building deep fluency in Birches' value proposition, licensure requirements, and hiring process
• Lead outbound recruiting efforts to top-priority prospects via personalized outreach across email, phone, and video
• Manage offer creation, negotiation, and closing for candidates in your pipeline via our ATS platform
• Track and analyze recruiting metrics (funnel conversion, time-to-offer, acceptance rate) to identify where the process is breaking down and opportunities for improvement

Build the team and the playbook

• Hire, onboard, and ramp new Provider Growth Associates as the team grows
• Coach reps on call and outreach quality, diagnosing what's holding each person back and building a plan to address it
• Own the team's activity scorecard, spot negative trends early, and turn them into coaching moments
• Document and continuously improve the recruiting playbook based on what you learn running the pipeline yourself

Drive cross-functional improvement

• Partner with Provider Support, Clinical, and other teams to close the feedback loop between candidate experience and hiring outcomes
• Use CRM data to surface insights that inform both your own prioritization and the team's focus
• Represent the voice of the provider candidate internally, pushing for process changes that improve conversion and experience